Aviocom BV offers a simple returns policy for all products purchased through our site subject to limited exceptions as detailed below.

Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us within 3 days of receiving the goods of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Prior to returning any items, please contact the Customer Service Department to obtain an Return Authorization (RA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the RA.

We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit. These items include: refrigerated or frozen products; chemicals which have passed their expiration dates; custom products or special offers; products missing labels. Returns accepted for items ordered in error may be subject to a 20% processing fee and all returns must be returned within 30 days of purchase.
A returned product must be complete, undamaged, unused and in its original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. In short, we require the product to be in the same condition you received it in and in a condition that will allow us to sell it to another customer as new. Please note the product is your responsibility until it is received and signed for by us. Please ensure the product is securely packaged to avoid the possibility of damage in transit and is sent back to us using a trusted delivery method.

Please fill in the form with as much information as possible, if you have any issues completing the form, please contact our customer service team on +31 320 212 988.

First name*
Last name*
Customer number
Phone number
Email address*
Product number*
Purchase order number*
Invoice number